Terms & Conditions for 36jll

1. Acceptance of Terms

By accessing the 36jll website, downloading the mobile application, or creating an account, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These terms form a legally binding agreement between you and 36jll.

If you do not agree with any part of these terms, you should not use the platform. Continued use of 36jll after any update to these terms constitutes acceptance of the revised version.

2. Eligibility and Account Registration

To register and maintain an account on 36jll, you must meet the following requirements at all times:

• You must be at least 21 years of age. 36jll strictly does not permit gambling by minors.
• You must be physically located in the Philippines at the time of gameplay and transactions.
• You must not be prohibited from participating in online gaming under any applicable laws or regulations.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not already hold another active 36jll account. Only one account per individual is permitted.

36jll reserves the right to request identity verification documents at any time. This may include a government-issued ID, proof of address, or other KYC documentation. Accounts that cannot be verified may be restricted or closed.

3. Account Responsibilities

Your 36jll account is personal to you. You are solely responsible for all activity that occurs under your account, including any bets placed, games played, and transactions made.

• Keep your login credentials — username, password, and OTP codes — strictly confidential.
• Do not share your account with any other person or allow others to access it on your behalf.
• Notify 36jll immediately if you suspect unauthorised access to your account.
• Ensure your registered contact details, including your email address and mobile number, remain current and accurate.
• You are responsible for all losses incurred if you share your credentials with a third party.

36jll uses SSL encryption and OTP authentication to protect your account. However, account security also depends on your own practices — use a strong, unique password and do not access your account on shared or public devices.

4. Deposits and Withdrawals

All financial transactions on 36jll are conducted in Philippine Pesos (PHP). The platform supports deposits and withdrawals via Philippine bank transfer, GCash, and Maya. Cryptocurrency and credit cards are not accepted as payment methods.

The following applies to all deposit and withdrawal transactions:

• Your account must be fully verified before a withdrawal request can be processed.
• Withdrawal requests are subject to review. Processing times may vary depending on the payment channel used.
• You may only withdraw funds to a payment method registered in your own name. Third-party withdrawals are not permitted.
• Minimum and maximum transaction amounts apply and are displayed at the time of the transaction.
• Deposits must come from a payment account that belongs to you. Deposits from accounts belonging to other persons will be returned and the depositing account may be reviewed.

Any funds suspected of originating from fraudulent activity, money laundering, or other prohibited sources will be held pending investigation. 36jll cooperates with all legally mandated reporting and investigation requirements.

5. Bonuses and Promotions

36jll offers various promotional incentives to registered players. Each promotion has its own specific terms, including eligible games, wagering requirements, time limits, and minimum deposit thresholds. These details are published on the Promotions page alongside each active offer.

• Bonus funds are separate from cash balance and must meet wagering requirements before they become withdrawable.
• Promotional offers may be modified, suspended, or discontinued at any time without prior notice.
• 36jll reserves the right to cancel bonus credits or winnings derived from bonuses if there is evidence of abuse, collusion, or exploitation of promotional mechanics.
• Each promotion is available once per player, household, IP address, and payment method, unless otherwise stated.
• Claiming a bonus constitutes acceptance of its specific terms in addition to these general Terms & Conditions.

6. Gaming Rules and Fair Play

All games available on 36jll — including slots, live casino, sports betting, eBingo, and online poker — are governed by individual game rules displayed within the respective game interface. By playing any game, you agree to those rules.

• All bets are final once confirmed. Bets cannot be cancelled or reversed after submission.
• In the event of a technical error, disconnect, or game malfunction, 36jll reserves the right to void affected rounds and return the relevant stakes to the player's account.
• Any attempt to exploit technical vulnerabilities, use automated tools, or manipulate game outcomes is strictly prohibited and will result in immediate account termination.
• For sports betting, odds and markets are subject to change before a bet is confirmed. The odds displayed at the time of confirmation are the binding odds for that wager.
• Live casino results are determined by real physical events conducted by professional dealers. All outcomes are final as declared by the dealer or platform system.

7. Responsible Gaming

36jll takes its commitment to player welfare seriously. Gaming should be a form of entertainment — not a financial strategy, and not something that creates harm in your personal life or finances.

The platform provides the following responsible gaming tools accessible from your account settings:

• Deposit limits — Set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders — Receive notifications when you have been playing for a set duration.
• Cooling-off period — Temporarily restrict your account for a defined period.
• Self-exclusion — Permanently close your account if you feel you need to stop playing.

If you believe you may have a gambling problem, we encourage you to use these tools and seek support. Visit the Responsible Gaming page for more information and external support resources available in the Philippines.

Gaming involves financial risk. Never bet more than you can afford to lose. There are no guarantees of winning.

8. Prohibited Activities

The following activities are strictly prohibited on the 36jll platform. Engaging in any of these may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent personal information during registration or verification.
• Using funds obtained through illegal means, including money laundering or fraud.
• Using automated bots, scripts, or software to interact with the platform or gain an unfair advantage.
• Colluding with other players or third parties to manipulate game outcomes or exploit promotions.
• Accessing the platform from a jurisdiction where online gaming is prohibited.
• Attempting to reverse-engineer, hack, or otherwise interfere with the platform's technical infrastructure.
• Abusing the customer support system or making false claims against 36jll or other players.

9. Privacy and Data

Your personal data is collected and processed in accordance with our Privacy Policy. By using the 36jll platform, you consent to the collection and use of your data as described in that document.

Key points regarding your data:

• Personal information collected during registration and KYC verification is used to operate your account and meet legal obligations.
• Transaction data is retained for financial record-keeping and security monitoring purposes.
• 36jll does not sell your personal data to third parties for marketing purposes.
• You may request access to or deletion of your personal data by contacting support, subject to legal retention requirements.

All data transmitted between your device and the 36jll platform is protected by SSL encryption. Please review the full Privacy Policy for complete details on how your information is handled.

10. Limitation of Liability

36jll provides the platform on an "as available" basis. While we work to maintain consistent uptime and performance, we do not guarantee that the platform will be free from interruptions, delays, or errors at all times.

• 36jll is not liable for losses arising from technical failures, scheduled maintenance, or circumstances beyond our reasonable control.
• We are not responsible for losses resulting from your own decisions, including bets placed based on personal judgment or third-party advice.
• Internet connectivity issues on your side — including mobile data interruptions or browser incompatibilities — are your responsibility.
• Where a technical error results in an incorrect display of odds, game outcome, or balance, 36jll reserves the right to correct the error and void affected transactions.

Nothing in these terms limits 36jll's liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law.

11. Account Suspension and Termination

36jll may suspend or permanently close your account under the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Evidence of fraudulent, abusive, or illegal activity associated with your account.
• Your own request for self-exclusion or account closure.
• Inactivity — accounts with no login activity for an extended period may be flagged for review under our dormant account policy.

Where an account is closed due to a breach of these terms, any remaining balance may be withheld pending investigation. If closure is at your own request and no breach has occurred, eligible funds will be returned to your verified payment method after processing.

You may request account closure at any time by contacting 36jll support. Self-exclusion requests are permanent unless formally reviewed after a defined cooling-off period.

12. Changes to These Terms

36jll reserves the right to update or revise these Terms & Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page. Where required, we may also notify registered players via email or in-platform notification.

It is your responsibility to review these terms periodically. Continued use of the platform after any revision takes effect constitutes your acceptance of the updated terms. If you do not agree with a revised version, you should stop using 36jll and request account closure.